Question 1

How do I get started?

Accepted Answer

Choose a website package and complete checkout online, or send us a free quote request if you need something custom. Once you've ordered, you'll receive an invitation to your private Project Hub, where you complete a short step-by-step onboarding form covering your business, goals, branding and content. Our team reviews it and starts work on your project.

Question 2

Do I need to book a call?

Accepted Answer

No. Our process is designed to run smoothly online, so you can share everything we need through the onboarding form at a time that suits you. If you'd prefer to talk something through, just email us and we'll arrange it.

Question 3

What will I need to provide?

Accepted Answer

Your business details, your logo (if you have one), any photos you'd like to use and information about your services. The onboarding form guides you through each item and lets you upload files directly. If you don't have everything ready, tell us in the form and we'll advise on the best way forward.

Question 4

Which package is right for me?

Accepted Answer

Starter suits new or small businesses that need a professional online presence quickly. Business suits established businesses that want more pages, a blog, analytics and professional email. Growth suits businesses that want to generate and manage leads, with booking, CRM integration, tracking and a basic AI chatbot. Enterprise is for bespoke systems such as client portals, memberships and custom integrations. If you're unsure, request a free quote and we'll recommend the right option.

Question 5

Do you work with businesses outside Milton Keynes?

Accepted Answer

Yes. We're based in Milton Keynes and work with businesses right across the United Kingdom. Everything can be handled online, so your location doesn't affect the service you receive.

Question 6

How much does a website cost?

Accepted Answer

Our launch offer prices are: Starter £149 (normally £199), Business £399 (normally £499), Growth £699 (normally £899), Enterprise from £1,499 by custom quotation. Every package includes 12 months' hosting, a standard .co.uk domain (subject to availability) and an SSL certificate. There are no hidden fees.

Question 7

How do payments work?

Accepted Answer

Starter is paid in full at checkout. For Business and Growth, you pay 50% today and the balance before your website goes live. Enterprise payment terms are set out in your custom quotation. Payments are processed securely online.

Question 8

Are there any hidden costs?

Accepted Answer

No. Your package price covers everything listed in it, including 12 months' hosting, a standard .co.uk domain and SSL. Hosting and domain renewal charges apply after the first 12 months, and we'll always tell you the renewal price beforehand. Advertising spend for any ad campaigns is paid separately from our management fee.

Question 9

Can I upgrade my package later?

Accepted Answer

Yes. If your business grows or you need more pages or features, we can upgrade your website. We'll confirm the cost and timescale with you before any additional work begins.

Question 10

How long does it take to build a website?

Accepted Answer

Starter in 5–7 working days, Business in 7–10 working days, Growth in 10–14 working days. Enterprise projects follow a custom timeline agreed when we scope your project. Timescales start once we've received your completed onboarding information and content.

Question 11

What is a design revision round?

Accepted Answer

A revision round is one set of feedback that you send us together, for example a list of text, image or layout changes. We make all the changes in that round, then you review the updated version. Starter includes 3 rounds, Business 5, Growth 8, and Enterprise unlimited rounds within the agreed scope. Grouping your feedback into rounds keeps your project moving quickly.

Question 12

How do I track my project's progress?

Accepted Answer

Your private Project Hub shows your project's status and lets you submit information, upload files and review your work in one place, so you never have to chase updates by email.

Question 13

Do you provide hosting?

Accepted Answer

Yes. Every package includes 12 months of reliable shared hosting, a standard .co.uk domain (subject to availability; premium domains excluded) and an SSL certificate, so your website is secure and ready to go.

Question 14

What happens after 12 months?

Accepted Answer

Hosting and domain renewal charges apply after the included 12-month period. We'll contact you before renewal and tell you the applicable price in advance, so there are no surprises.

Question 15

Will my website work on mobile?

Accepted Answer

Yes. Every website is built mobile-first and tested to work well on phones, tablets and desktop computers.

Question 16

Can I update my website myself?

Accepted Answer

During your post-launch support period (14 days for Starter, 30 days for Business, 60 days for Growth, ongoing for Enterprise), just send us your changes and we'll handle them. After that, updates are available through our Website Maintenance service or on request. If editing content yourself is important to you, mention it when you request a quote and we'll advise on the best option.

Question 17

What support do I get after launch?

Accepted Answer

Every package includes post-launch support: 14 days for Starter, 30 days for Business, 60 days for Growth and ongoing support for Enterprise. If anything needs attention, we're just a message away.

Question 18

Do you provide SEO?

Accepted Answer

Every website includes basic on-page SEO, with Business adding Google Analytics and Search Console, and Growth adding advanced SEO setup. For ongoing improvement in search rankings, our monthly SEO service starts from £199 per month and includes keyword research, technical SEO, on-page optimisation, content recommendations and monthly reports. No one can honestly guarantee specific Google rankings, but we follow proven best practice to improve your visibility.

Question 19

Do you offer monthly services?

Accepted Answer

Yes. We offer SEO from £199/month, Meta Ads Management from £249/month and Social Media Management from £149/month. These can be taken on their own or alongside a website package.

Question 20

Is advertising spend included in Meta Ads Management?

Accepted Answer

No. The management fee covers campaign setup, audience research, pixel optimisation, testing and monthly reporting. Your advertising budget is paid directly to the platform and is separate from our fee. We'll help you choose a sensible budget for your goals.

Question 21

Do monthly services have a minimum contract?

Accepted Answer

Monthly services are billed monthly on a rolling basis and can be cancelled with 30 days' notice, as set out in our Terms & Conditions. Full terms are confirmed in your quote before you commit.

Question 22

What does the Facebook and Instagram setup include?

Accepted Answer

With the Starter package and above, we set up a Facebook Business Page and an Instagram Business Profile for your business using your branding and business details, ready for you to start posting and connecting with customers.

Frequently Asked Questions

Getting Started