Privacy Policy

Visionary Media Sol ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

Information you provide

Name, email address, and phone number when you contact us or request a quote
Project details and requirements when you submit a project brief
Payment information when you purchase a package (processed securely via Stripe — we do not store card details)
Account information when you register for the Client Portal

Information collected automatically

Usage data such as pages visited, time spent on pages, and referring URLs
Analytics data collected via Google Analytics and/or Meta Pixel, subject to your cookie consent preferences
UTM parameters and advertising click identifiers (e.g. fbclid) for attribution purposes

2. How We Use Your Information

To respond to your enquiries and provide quotes
To deliver website design and digital marketing services you have purchased
To process payments and manage your account
To communicate with you about your project, hosting renewals, and support
To improve our website, services, and marketing effectiveness

We do not use your information for marketing purposes without your explicit consent. You can opt out of marketing communications at any time.

3. Legal Basis for Processing

We process your personal data under the following lawful bases under UK GDPR: to take steps at your request before entering into a contract (providing quotes and services), to perform a contract we have with you (delivering purchased services), and for our legitimate interests (improving our services and preventing fraud). Where we process data for marketing, we rely on your consent.

4. Data Sharing

We may share your data with the following third-party service providers:

Stripe — payment processing (card data is handled directly by Stripe and never touches our servers)
Google — analytics and advertising attribution (subject to your consent)
Meta (Facebook) — advertising attribution and conversion tracking (subject to your consent)
Hosting and domain registration providers as needed to deliver your services

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and for the duration of any contractual relationship. Lead enquiry data is retained for up to 24 months. Project and order data is retained for the duration of your engagement and for up to 6 years for accounting and tax purposes.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal exceptions)
Object to or restrict processing of your data
Data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@visionarymediasol.co.uk.

7. Cookies

We use cookies to improve your experience and for analytics and marketing. For full details, please see our Cookie Policy. You can manage your cookie preferences at any time using the Cookie Preferences link in the footer.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure.

9. Your Data Protection Rights

If you have a concern about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@visionarymediasol.co.uk.

Visionary Media Sol — Milton Keynes, United Kingdom